Frequently Asked Questions

Vance Harlow — Operational Guidelines, Logistics & Support Directory

A: You can reach our dedicated support desk by emailing info@vanceharlow.com. We review all incoming tickets chronologically and guarantee a response within 24 business hours.

A: To maintain maximum delivery speeds, order data is instantly synced with our automated fulfillment streams. Consequently, address adjustments, sizing changes, or cancellation requests must be formally submitted via email within **12 hours** of purchase. Once this window closes, the cargo cannot be halted, and standard return procedures apply upon delivery.

A: We accept major credit networks displayed at checkout, including Visa, Mastercard, and American Express, alongside secure digital wallets such as Apple Pay, Google Pay, and PayPal. All financial transactions are protected by end-to-end SSL encryption standards.

A: No. To maintain high service focus, Vance Harlow exclusively optimizes its store offerings, customer care, and logistics channels to serve consumers within **Canada**.

A: As a modern, cloud-based retail start-up, we eliminate expensive intermediate brick-and-mortar storage facilities and domestic commercial markups. To pass these savings directly to Canadian consumers, items are packed, certified, and dispatched straight from our trusted international manufacturing and fulfillment centers.

A: Our operational schedule relies on clear, predictable tracking segments:
• Order Cutoff Time: 8:00 PM (EST / Eastern Standard Time — Canada).
• Processing Time (Handling): 1–3 business days (Monday to Friday).
• Transit Time (Delivery Window): 7–10 business days (Monday to Friday).

A: As soon as your parcel is checked and scanned by our carrier, our system transmits an automated shipping confirmation notice to your email address. This message contains a unique tracking code (tracking ID) and a direct digital link to follow your shipment's progress in real time.

A: In the rare event that a package faces an exceptional transit delay and is not successfully delivered within **35 days** from the dispatch date, you are eligible for a complete refund. Once a carrier confirms a shipment as lost, a full purchase reversal is initiated immediately.

A: To start a return under our 30-day window, you must contact info@vanceharlow.com. All return requests must receive formal email approval from our team before items are shipped back. Unauthorised packages sent without our tracking confirmation cannot be accepted at our terminal.

A: No. At Vance Harlow, we practice transparent pricing. We charge a flat **$0.00 fee** for restocking or processing returned items.

A: Please review your items within 24 hours of arrival. If a garment is defective, damaged in transit, or incorrectly packed, send an email to our support desk including your **Order Number (#)**, a brief summary of the issue, and clear, well-lit photos of the fault. Upon verification, we will issue a full refund or dispatch a complimentary replacement.

A: Approved credits are automatically issued back to the original credit card or digital wallet used during checkout. Financial reversals are triggered within **7 business days** after the package passes inspection at our international sorting hub. Please note that banking institutions may require an additional processing window before the balance reflects on your statement.

Corporate Registry Identification

Our customer care channels operate Monday through Friday, 09:00 AM – 05:00 PM (EST):

⚠️ Essential Address Disclaimer (No Returns Accepted Here): The Brossard address below serves corporate administrative, billing, and regulatory mapping functions exclusively. Because there is no warehouse infrastructure on site, physical merchandise and return packages cannot be received or signed for at this location. All returns require formal email approval to be safely routed to our international inspection depot.

Administrative Headquarters: Vance Harlow, 9000 Boulevard Leduc, Brossard, QC J4Y 0E6, Canada

© 2026 Vance Harlow | E-Commerce Transparency & Consumer Trust Architecture Canada