Last Updated: June 12, 2026

At Vance Harlow (vanceharlow.com), protecting the privacy and digital security of our customers is a fundamental building block of our business operations. This Privacy Policy describes how we collect, process, use, and secure your personal information when you visit our website, utilize our Services, execute purchases, or otherwise communicate with us. Our data handling frameworks comply fully with the Canadian Personal Information Protection and Electronic Documents Act (PIPEDA), relevant provincial privacy acts (including Quebec's Law 25), and transparent e-commerce verification standards.

1. Personal Information We Collect or Process

Depending on how you interact with our Services, we may collect and process specific categories of data that can reasonably link back to your identity:

• Contact Details: First and last name, postal shipping address, billing address, phone number, and email address.
• Financial and Transactional Data: Encrypted payment tokens, credit/debit card details (processed securely via PCI-DSS compliant Shopify infrastructure), transaction histories, cart items, wishlists, and return or cancellation records.
• Account Specifics: Username, password hashes, security configurations, and customized boutique settings.
• Technical and Device Information: IP addresses, unique device identifiers, network connection speeds, browser configurations, and automated site navigation analytics gathered via cookies or pixels.

2. How We Use Your Personal Information

Your personal information is leveraged strictly for legitimate commercial, operational, and legal purposes:

• Fulfillment of Services: Processing financial payments, managing account updates, generating invoices, coordinating shipments, and managing product returns or exchanges.
• Security & Fraud Mitigation: Monitoring site traffic to detect malicious activity, authenticating user accounts, evaluating transaction risk levels, and guaranteeing a safe checkout process.
• Boutique Communication: Providing interactive customer care, tracking delivery paths, responding to sizing inquiries, and issuing legal notices.
• Marketing Optimization: Customizing product recommendations, displaying relevant digital advertisements across third-party websites, and distributing optional promotional updates (which you can opt out of at any time).

3. Data Sharing & International Logistics Operations

Vance Harlow is powered and hosted by Shopify. Your data is stored on secured servers managed by Shopify and is shared with select sub-processors to execute specialized technical tasks (such as cloud storage, data analytics, and payment processing).

Direct-to-Consumer Fulfillment: To eliminate costly local distribution markups and secure competitive factory-direct pricing for our Canadian customer base, we operate a direct-to-consumer cloud-fulfillment start-up model. When you complete an order, your required shipping parameters (name, delivery address, phone number) are securely transmitted to our trusted international manufacturing and logistics partners. These international partners use this data solely to bundle, address, customs-clear, and ship your apparel directly from our global hubs to your door.

4. Security Protocols & Fixed Retention Window

We enforce industry-standard administrative, physical, and electronic protection systems to prevent unauthorized data leaks or misuse. However, no data transmission across the open internet is fully impenetrable. We strongly advise against sending confidential payment details through unencrypted channels.

5. Protection of Children's Privacy

Our Services are intended exclusively for use by adult consumers and we do not knowingly collect personal details from minors. If you are a parent or legal guardian and believe your child has transmitted personal data to our servers, please contact us immediately to have it permanently removed. Vance Harlow does not engage in the selling or unauthorized sharing of personal data belonging to minors.

6. Your Legal Privacy Rights & Choices under Canadian Law

In accordance with PIPEDA and provincial legislation, Canadian consumers hold comprehensive rights regarding the storage and management of their personal information:

• Right to Access / Know: Request a structured summary detailing the personal categories we hold regarding your profile and how it is being processed.
• Right to Correction: Request that our data desk immediately update inaccurate, incomplete, or outdated contact info.
• Right to Deletion / Withdrawal of Consent: Request the elimination of your customer profile, provided it does not conflict with our mandatory 7-year CRA tax ledger obligations.
• Right to Opt-Out: Stop the sharing of data for personalized cross-context behavioral marketing or digital profiling by configuring your cookie settings or selecting the unsubscribe link in our marketing emails.

7. Privacy Officer Identification & Contacts

Vance Harlow serves as the official data controller for your personal information. If you wish to exercise your data choices, file an operational privacy complaint, or submit an administrative inquiry, please connect directly with our designated Privacy Officer via email:

Privacy Compliance Desk Email: info@vanceharlow.com

If we are unable to resolve your privacy concern to your satisfaction, you retain the legal right to escalate the issue by contacting the Office of the Privacy Commissioner of Canada (OPC) or the Commission d'accès à l'information du Québec.