Terms of service

Terms of Service

User Agreement & Operating Framework governing www.vanceharlow.com

Last Updated: June 12, 2026

This website is operated by Vance Harlow. Throughout the site, the terms “we”, “us” and “our” refer explicitly to the Vance Harlow brand platform. By accessing our website and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”, “Agreement”), including those additional terms, conditions, and policies referenced herein and/or available by hyperlink: our Privacy Policy, our Shipping Policy, and our Return & Refund Policy. Please read these terms carefully before using our website.

These terms apply to all users of the site, including, without limitation, users who are browsers, customers, merchants, and/or contributors of content. If you do not agree to all the terms of this agreement, you may not access the website or utilize our services.

1. Online Store Terms & Age Eligibility

By agreeing to these Terms of Service, you confirm that you are at least 18 years of age, or have reached the legal age of majority in your province or territory of residence within Canada, and that you have given us your consent to allow any of your minor dependents to use this site.

You may not use our fashion apparel or products for any illegal, fraudulent, or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to federal and provincial intellectual property, trademark, and copyright laws).

You must not transmit any worms, viruses, malware, or any code of a destructive nature. A breach or violation of any of these Terms will result in an immediate termination of your access to our Services.

2. General Conditions & Canadian Market Focus

We reserve the right to refuse service to anyone for any legitimate reason at any time, in compliance with applicable laws.

You understand that your user content (not including credit card information) may be transferred unencrypted and involve transmissions over various networks, and undergo technical changes to conform and adapt to technical requirements of connecting networks or devices. Sensitive payment information is always encrypted (SSL) via PCI-DSS compliant payment gateways handled directly by Shopify.

This digital commerce storefront is intended and optimized exclusively for customers located within Canada. All order management, processing, and fulfillment systems are executed with the objective of providing a reliable, compliant shopping experience for the Canadian market, adhering strictly to provincial consumer protection acts and federal privacy guidelines (PIPEDA).

3. Business Identification & Corporate Address

Store Name: Vance Harlow
Official URL: www.vanceharlow.com
Customer Support Email: info@vanceharlow.com

Registered Canadian Address (Administrative Desk Only — No Retail Showroom):

Vance Harlow
9000 Boulevard Leduc
Brossard, QC J4Y 0E6
Canada

4. Accuracy, Completeness and Timeliness of Content

We deploy reasonable efforts to ensure that all apparel descriptions, pricing, and size charts displayed on this site are accurate and current. However, we do not warrant that all site content is complete, entirely error-free, or current. Material on this site is provided for general information only and any reliance on it is at your own risk.

5. Modifications to the Service and Pricing

Prices for our fashion items are subject to change without notice. We reserve the right at any time to modify, suspend, or discontinue any collection or part of the Service without notice and without liability to any user or third party, except where required by law.

6. Products, Inventory Listings and Visual Variations

Certain products or apparel collections may be available exclusively online through our website and in limited quantities. These items are subject to return or exchange strictly according to our Return & Refund Policy.

We make every reasonable effort to display as accurately as possible the colors, textiles, and details of our products. However, we cannot guarantee that your computer monitor or mobile screen will render colors with absolute real-world accuracy.

7. Billing Accuracy, Order Acceptance and Account Integrity

We reserve the right to refuse or cancel any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address (particularly in cases of suspected unauthorized commercial resale, fraud, or abuse). In the event that we make a change to or cancel an order, we will attempt to notify you via the email address supplied during checkout.

You agree to provide current, complete, and accurate purchase and account information for all transactions executed at our store. You agree to promptly update your account information (including your email address, credit card numbers, and expiration dates) so that we can complete your transactions successfully.

8. E-Commerce Logistics & Product Sourcing Framework

All shipping rates, dispatch timelines, return windows, and refund workflows are explicitly governed by our separate legal pages: our Shipping Policy and our Return & Refund Policy. Please review these policies carefully prior to checking out.

Logistics Disclosure: In order to circumvent high localized fulfillment center rentals and offer exceptional factory-direct value across our fashion lines, we coordinate inventory cloud-side. All packages are packed and shipped directly from our certified international distribution hubs to your Canadian shipping destination.

9. Typographical Errors, Inaccuracies and Omissions

Occasionally there may be information on our site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel affected orders if any information on the Service is inaccurate at any time without prior notice (including after you have submitted your order).

10. Prohibited Uses of the Platform

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:

  • For any unlawful, fraudulent, or malicious purpose;
  • To solicit others to perform or participate in any unlawful acts;
  • To infringe upon or violate our intellectual property rights or the intellectual property rights of others;
  • To upload or transmit viruses, commercial spams, or any other type of malicious code that will or may be used in any way that will affect the security or functionality of the Service;
  • To scrape, crawl, harvest, or extract automated platform data.

11. Disclaimer of Warranties; Limitation of Liability

All products and services delivered to you through the platform are provided "as is" and "as available" for your use, without any representation, warranties, or conditions of any kind, either express or implied, except where specific statutory warranties are required under provincial consumer legislation. We do not guarantee that your use of our service will be uninterrupted, timely, fully secure, or error-free.

In no case shall Vance Harlow, our directors, employees, affiliates, partners, or logistics contractors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind arising from your use of any of the services or any products procured using the Service.

12. Governing Law & Legal Jurisdictions

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed exclusively in accordance with the laws of Canada. Any legal action, claim, or dispute arising out of or relating to this user agreement shall be brought exclusively before courts of competent jurisdiction in the province of Quebec.

Questions about our terms?

Our administrative support desk handles all regulatory, privacy, or store inquiries within 24 hours:

Email: info@vanceharlow.com

© 2026 Vance Harlow | Terms of Service & E-Commerce Transparency Framework Canada