Last Updated: June 12, 2026

At Vance Harlow (vanceharlow.com), your satisfaction is the cornerstone of our brand experience. As an agile, modern digital menswear start-up, we source our fashion collections directly from premium international manufacturing and fulfillment hubs to secure exceptional factory-direct prices for our consumers. This policy details our transparent conditions for cancellations, returns, and financial credits, strictly matching Canadian provincial consumer protection frameworks and federal commercial guidelines.

1. Return Window Parameters (30 Days)

You maintain the right to initiate a product return within 30 days following the verified carrier delivery date. To launch this process, you must contact our data desk via email before shipping any physical goods:

2. Product Eligibility & Quality Conditions

To qualify for a successful financial credit, replacement, or exchange, returned items must satisfy the following criteria:

• Items must be returned inside their original retail packaging, complete with all original tags, protective bags, and related accessories.
• Products must be entirely unused, unwashed, and in their original pristine state. Light inspection within your residence (such as brief trying-on for sizing verification) is permitted, matching what is legally expected inside a physical boutique environment.
• Parcels must be securely bundled to prevent transit damage. If products return structurally altered, worn, or stained beyond reasonable checking, a partial credit or proportional valuation deduction may be applied where permitted by law.

3. Restocking Fees & Return Freight Costs

We believe in completely transparent commerce, eliminating surprise fees during the credit phase:

• Restocking Fees: Vance Harlow charges a flat **$0.00 fee** for restocking or processing returned parcels.
• Standard Retours: Return shipping freight and carrier expenses (for instances regarding preference changes or personal sizing choices) are the responsibility of the consumer. All retours must utilize a postal service with integrated tracking. We are not liable for packages lost or damaged in return transit.
• Defective or Mismatched Deliveries: If an item arrives broken, materially compromised, or logistically incorrect, we will fully reimburse your return postage costs or supply a prepaid tracking label upon quality review, matching federal compliance guidelines.

4. Damaged, Faulty, or Misdescribed Items

Please inspect your parcel within 24 hours of delivery. If an item arrives compromised, please contact info@vanceharlow.com immediately with the following data details:

1. Your exact **Order Number (#)**
2. Clear, well-lit photos detailing the damage or incorrect packaging
3. A brief description of the issue

Once verified, we will arrange for a complementary replacement dispatch or process a full refund.

5. Credit Reversal & Processing Windows

Following the physical arrival and qualitative screening of your retour inside our international depot, your refund will be triggered within **7 business days**. Financial reversals are issued back to the **original payment method** chosen during your initial checkout. You will receive an automated system notice as soon as the credit is executed. Actual visibility of the reversed funds on your card or bank statement remains subject to your banking firm's standard processing windows.

6. Exchanges, Address Corrections & Uncollected Cargo

Exchanges & Edits: Because checkout data is routed instantly to our global fulfillment factories, address adjustments or order edits can only be processed if requested within 12 hours of placing your order. Once processed, shipments cannot be halted, and regular return methods apply.

Undeliverable Packages: Consumers hold the responsibility to input error-free shipping parameters at checkout. If a parcel returns to our distribution pipeline because of an incomplete address string, personal refusal of cargo, or failure to collect from local carrier pickup points, we reserve the right to subtract real carrier return freight penalties from your final refund, or request additional shipping fees to complete a reshipment.

7. Statutory Canadian Consumer Rights

Nothing inside this commercial framework restricts, limits, or overrides your statutory consumer privileges enforced under federal Canadian consumer protection acts or provincial sales legislation (such as the Quebec Consumer Protection Act). Under Canadian law, you retain complete eligibility for repair, replacement, or financial refund if an item is legally deemed structurally unsafe, significantly separate from its catalog description, or completely lacking merchantable quality.